We're here to help! Simply reach out to Aubryll Resident anytime via Instant Message (IM) or notecard in-world. You can also send us a DM anytime on Instagram by clicking HERE @THEHILLS.SL ✨ At The Hills, we take pride in providing 24/7 customer support, working around the clock to ensure you're always taken care of. Whether you have a question, need assistance, or just need a helping hand, we're only a message away.

💫 Renting is simple! Just right-click and pay the mailbox located at the home you'd like to rent. Once your payment is complete, you'll automatically receive everything you need, including important notecards and helpful information to get started.Shortly after, a member of our team will personally reach out to provide you with all of our amenity landmarks, additional resources, and anything else you need to make your experience at The Hills enjoyable from day one.

Absolutely! At The Hills, we want every resident to feel at home, so we're happy to offer a reasonable level of customization for our furnished homes.If your home comes furnished or fully furnished, we can typically accommodate requests such as removing or swapping a bed, couch, TV, or similar furniture. We can also remove a children's room if you don't need one, or discuss options if you need a children's room and the home doesn't already include one.While we do not offer complete home furnishing remodels as part of a rental, we strive to be as flexible as possible. If you're interested in more extensive changes or would like to use our design services, please contact TheHillsEstates Resident directly to discuss your vision.For larger customization projects that require significant revisions, we may ask that you prepay at least two weeks of rent (depending on the scope of the project). This helps ensure the home is intended for a long-term resident, as extensive furniture modifications require considerable time and effort from our team.✨ We're always happy to discuss your ideas, so don't hesitate to reach out, we'll do our best to make your new home perfect for you!

🍾 Absolutely! Many of our residents choose to have more than one home at The Hills, while others decide to transfer to a different home as their needs change.If you've found a home you'd like, simply pay the mailbox at the new home for your first week's rent to secure it. Our homes rent very quickly, so we highly recommend securing the home as soon as possible to avoid missing out.If you're transferring to a new home, your first transfer with us includes a complimentary time transfer after you pay first week's rent on the new home. For full details about our transfer policy, please refer to the notecard you received when renting or reach out to TheHillsEstates Resident anytime for assistance.

NO! ⛔ Your privacy is one of our highest priorities at The Hills. Your home is located on a completely private parcel, meaning no one outside of your parcel can see or hear you or your guests. This privacy also extends to Nearby Chat and gestures, so conversations, sounds, and gestures within your home all remain private. Enjoy your space comfortably, with complete peace of mind!As a luxury, upscale community, we're committed to providing a safe, secure, and private living experience, so this is never something you'll need to worry about.

🌟 At The Hills, you're not just renting a home, you're becoming part of a thoughtfully designed luxury community built to offer the very best of Second Life.We combine the most realistic residential lifestyle with the privacy and security of your own parcel, allowing you to enjoy beautiful neighborhoods, friendly neighbors, and complete peace of mind all at the same time.⛳ Your rent includes far more than just a property. It gives you access to breathtaking ocean views, professionally designed interiors, award-winning landscaping, world-class amenities, MyStory-compatible features for an immersive roleplay experience, exciting biweekly community events, 24/7 support, and a dedicated team that genuinely cares about making your Second Life experience the best it can be.🌊 One of the things that truly sets The Hills apart is our commitment to continuous growth and innovation. We've proudly been creating exceptional experiences for over five years, and we're always expanding, introducing new ideas, and finding ways to make our community even better. Our greatest priority has always been the happiness of our residents, and every decision we make is centered around providing a luxury experience that keeps you excited to call us home!🌴 Whether you're looking to relax, socialize, roleplay, or simply enjoy a beautiful place to call home, there's always something happening at The Hills you'll never run out of things to do.✨ Most importantly, our number one rule is to have fun... and don't forget to invite your landlords to your parties! 😉

🏡 Once you rent with The Hills, you'll receive a complete Amenity Landmark Folder with landmarks to everything our community has to offer. For roleplay we recommend driving around our sims to explore everything. All amenities are included with your rental, giving you access to the full Hills lifestyle from the moment you move in. We have a lot, so be prepared, this is a long list - you'll never get bored here!🎾 Our amenities include a basketball court, tennis court, mini golf, volleyball on the beach, shopping mall with art gallery, aquarium, and top designers including Artsy, Canape, Hoodlem, Rosary, POM & Honey, gas station, Country Club & roleplay rooftop restaurant where you can book weddings, birthday parties, private events & more, surfing, game room, exclusive penthouse lounges, bistro café, cave movie cinema, nail & eyelash salon & state of the art spa, hair salon, dog park, kids park & garden, marina with boat & yacht rentals, MyStory grocery store, MyStory hospital & pharmacy, multiple MyStory bars throughout the community, church every Sunday at 11 AM SLT, juice bar, wellness center with a 24/7 fitness center & gym, bowling alley located inside the mall, and a MyStory ice cream shop.🥂 For an even more immersive roleplay experience, you'll also find MyStory-compatible food & drinks throughout the entire community, along with additional MyStory features and products.😃 And we're always expanding! Coming soon to The Hills: a casino, DMV, food delivery, roleplay Nobu restaurant & bar located high above The Hills in a stunning 360° glass tower with breathtaking views overlooking the ocean, THC dispensary, In-N-Out Burger, bot daycare & academy, fire department, police station, bathhouse, yoga, Pilates & Lamaze classes, zoo, MyStory food trucks, theater, even more restaurants & food options throughout The Hills Mall, and expanded transportation options, including airport & ferry transportation and community buses.⁉️ Considering renting and want to explore our amenities first? If you're having trouble finding any of them while exploring the sim, simply reach out to our team.We'll be happy to provide landmarks, point you in the right direction, or help you tour everything The Hills has to offer.🏖️ At The Hills, we have it all. You're not just renting a house, apartment, townhome, or penthouse, you're renting an entire luxury lifestyle, with all of our amenities included. Our goal is to provide one of the most realistic and immersive living experiences possible, with everything you need to live, relax, socialize, roleplay, explore, and have fun without ever having to leave The Hills.🎉 Life at The Hills goes beyond your home and amenities, we love bringing our community together. We regularly host a variety of resident events and activities, including movie nights, trivia nights, block parties, holiday celebrations, giveaways, social events, themed parties, and much more. We're always coming up with new ways for our residents to meet their neighbors, have fun, and enjoy everything the community has to offer.

💌 Staying connected with The Hills is easy! To keep up with upcoming events, community updates, new amenities, announcements & more, make sure to join our inworld group by going to our rental office here to get an invite and keep an eye out for group notices.📸 We also recommend following @thehills.sl on Instagram and watching our stories, where we regularly share what's happening throughout the community.Be sure to turn on your offline IM and group notice settings as well. This way, even if you're not inworld when an announcement is sent, you'll still receive the notice and won't miss anything important.👾 For our residents, we also offer an exclusive tenant Discord channel, giving you another way to stay connected, receive updates, and keep up with everything happening at The Hills.🤝 With so much always going on, we want to make sure you're always in the loop!

🌴 Due to our limited availability, all of our homes are rented on a first come, first served basis. However, if there's a home that's currently occupied and you don't want to miss the opportunity to rent it, we offer a Home Reservation Deposit.By placing a reservation deposit equal to half of one week's rent, you'll be able to rent the home when it becomes available. Your deposit is fully applied toward your first week's rent, so you're simply securing your place in line.🌟 To reserve a home, simply pay the "Deposits" mailbox located in our Rental Office and include the home number in the payment description. Once you've made your payment, please reach out to our team so we can confirm your reservation. If you'd prefer, you can also contact us directly, and we'll be happy to assist you every step of the way.✨ Reserving a home is the best way to ensure you don't miss out on the home you've been waiting for.

Joining our waiting list is easy! Simply click here or use the Waiting List Board located in our Rental Office to be added automatically. TP to our rental office HERE• Our waiting list works a little differently than a traditional one. Rather than waiting for your turn in line, you'll receive a landmark notification every time a new home becomes available. This gives everyone on the waiting list the opportunity to view and rent newly available homes as soon as they're released. • If you’re interested in a specific home, the fastest way to get it is to click the mailbox at that home, select “Notify Me,” and enter your information. By doing this, you’ll be notified ASAP as soon as that specific home becomes available, giving you the best chance to secure it before someone else.✨ Because our homes rent quickly, joining the waiting list is the best way to stay informed, secure the home you want, and never miss a new availability.

Absolutely! We offer flexible payment options to make renting as convenient as possible. While only your first week's rent is required to get started, you're welcome to pay weekly, monthly, several months in advance, or even an entire year - whatever works best for you.To pay for multiple weeks at once, simply click your mailbox and select the fourth payment option. Each payment box represents one week's rent, allowing you to easily pay as far in advance as you'd like.😊 If you have any questions about payment options or need assistance, feel free to reach out to our team anytime, we're always happy to help.

We take privacy and security very seriously at The Hills. Our security systems are the most secure on the grid and include visitor tracking. To use your home’s security system, simply locate the doorbell or alarm system always located near your front door.To secure your home, click the doorbell or alarm and select Arm or Lockdown. Once your unit is armed, anyone who is not on your approved access list will be automatically denied entry, ejected, and banned from your private parcel.To manage your security settings:Add approved users: Click Access and follow the prompts to add them to your access list.Ban someone: Click Ban and add their name to the ban list.Unban someone: Click Ban and remove their name from the ban list.Remove a guest: Click Guests and follow the prompts to remove them.Your security system gives you complete control over who can enter your home, allowing you to enjoy your space with complete peace of mind.🚨 PLEASE REMEMBER: If you're expecting visitors, be sure to add them to your approved guest list or disarm your security system before they arrive. If someone enters while your system is armed and is automatically ejected, they will also be added to the parcel ban list, not just your security system’s ban list. Because this works differently from a standard doorbell ban, you will not be able to remove it yourself. If a guest is accidentally ejected and banned this way, simply contact us, and we’ll remove them from the parcel ban list for you as quickly as possible.

Simply right-click your mailbox outside your home, select Pay, and choose your payment amount. The options are one week, two weeks, three weeks, or one month. To pay further in advance, you can continue selecting the monthly option or contact us.We also send multiple reminders through IMs, notecards, and Instagram to help ensure you don’t miss your rent. We know RL can get hectic, and we don’t want you to risk losing your home, so we do our best to keep you reminded before your rental time expires!

In most cases, this is because the avatar does not have payment information on file. To help maintain the highest level of privacy and security for our residents, The Hills restricts access to avatars without payment information. This helps protect our community from spam accounts, griefers, and trolls.If you'd like your guest to have access, simply Contact Us. 😊 We'll be happy to add them to our Always Allowed list as quickly as possible.

Don't worry- it happens! At The Hills, we take privacy and security very seriously, which is why guests who aren't on your approved guest list will automatically be ejected and banned when your unit is armed.If one of your guests has been accidentally banned, simply Contact Us Here or by using the Staff Board in our Rental Office. We'll remove the ban as quickly as possible so your guest can return.🚨 To help prevent this in the future, remember to disarm your unit before inviting guests over or add them to your guest list ahead of time.

If you're unable to rez objects, it's usually due to one of the following reasons:1. You're not wearing your tenant group tag.✨ Make sure you're wearing your The Hills Tenant group tag while rezzing. Objects can only be rezzed when the correct group tag is active.2. You joined our group before becoming a tenant.✨ If you joined The Hills group before renting, you may not have received the correct tenant role. Simply leave the group, then rejoin through your mailbox after renting. This will automatically assign you the proper tenant tag and restore your rezzing permissions. *You may have to relog after leaving the group to rejoin.3. You're trying to rez directly on mesh.✨ Some mesh surfaces don't allow objects to rez properly. Simply rez a prim first, then rez your object on top of that prim.

Adding or removing a subtenant is quick and easy! Simply click your mailbox, located outside your home near the front door and select the option to add or remove a subtenant.Adding a subtenant will automatically grant them access to your security orb and other shared home permissions. If you'd prefer for them to only have rezzing permissions, you can easily remove their security orb access afterward while still allowing them to rez within your parcel.🤗 If you need any assistance managing your subtenant or permissions, feel free to reach out to our team anytime, we're always happy to help!

To give someone permission to rez in your home, simply add them as a subtenant through your mailbox located outside your home near the front door. Once added, they'll automatically receive a group invitation.If they're offline or don't receive the invitation, simply click your mailbox and select "Group Invite" to resend it. Once they join The Hills Tenant group under the tenant tag, they'll have permission to rez within your parcel.✨ You can remove their rezzing permissions at any time by removing them as a subtenant through your mailbox. If you need any assistance, our team is always happy to help.

🥳 Absolutely! You're welcome to customize the music on your parcel at any time.Simply click World → Parcel Details → Sound, then copy and paste the music stream URL of your choice into the music field. Once saved, your custom music will begin playing throughout your parcel.

♻️ Trash & Recycle Day is every Sunday at The Hills! Every house comes with its own garbage can, conveniently located outside your home.To participate in Trash Day, simply bring your garbage can out to the curb, just like you would in real life. Please make sure your can is clearly visible and placed directly along the curb so our team can easily locate and empty it.‼️ If your garbage can is not placed at the curb, it will not be collected.☺️ Once your trash has been collected, simply return your garbage can to its designated area outside your home until the following Sunday. It's just another detail we've added to make life at The Hills as realistic and immersive as possible!